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Terms & Conditions

Customer Care

​​At Womyns'Ware, we are committed to providing exceptional customer care with a focus on respect, discretion, and education. Our goal is to create a welcoming and inclusive environment where every customer feels comfortable exploring their sexual wellness journey. Below is our customer care policy, designed to ensure a positive experience both in-store and online.

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1. Respect and Inclusivity

We believe in providing a safe and supportive environment for all customers. Our team is trained to serve a diverse clientele with sensitivity and respect, meeting each individual where they are on their journey to sexual health and pleasure.

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2. Discreet and Confidential Service

We understand the deeply personal nature of our products. All interactions, both in-store and online, are handled with the utmost discretion. Customer information is strictly confidential and will never be shared with third parties without consent. Packaging for online orders is discreet, with no branding or product descriptions visible on the outside.

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3. Knowledgeable and Non-Judgmental Guidance

Our staff is dedicated to providing accurate, informed advice in a non-judgmental manner. We encourage customers to ask questions and seek guidance on our products and their uses. Consultations are tailored to each individual's needs, whether they are new to sexual wellness products or seasoned users.

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4. Product Safety and Hygiene

We prioritize the health and safety of our customers. All products we carry are body-safe, made from high-quality materials, and selected based on stringent safety standards. For hygiene reasons, we do not accept returns on any product once it has left the store, except in cases where an item is faulty or damaged.

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5. Customer Education

Womyns'Ware is committed to educating our customers about sexual health and wellness. We offer product demonstrations, workshops, and one-on-one consultations both in-store and online. Our blog and resources page are also regularly updated with helpful information to empower our customers in their sexual health journeys.

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6. After-Sales Support

We stand behind the quality of our products. If you have questions or need support after your purchase, our team is available to assist you via phone, email, or in-store. We offer product troubleshooting, care tips, and ongoing support for all our customers.

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7. Feedback and Continuous Improvement

Your feedback is invaluable to us. If you have suggestions on how we can improve your experience, please let us know. We are committed to constantly evolving and enhancing our services to better meet the needs of our customers.

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8. Privacy and Data Protection

We are committed to protecting your privacy. Any personal information collected in-store or online will be used solely for the purpose of processing your orders and enhancing your shopping experience. We comply with all relevant privacy laws and regulations.

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9. Commitment to Accessibility

We strive to make our store, website, and services accessible to all. If you have any accessibility needs or special requirements, please do not hesitate to inform us so that we can accommodate you to the best of our ability.

Thank you for choosing Womyns'Ware. We look forward to supporting you in your journey to sexual wellness and empowerment.

Privacy & Safety

Thank you for choosing to be a part of our community at Womyns’Ware. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, or make a purchase from our online store.

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1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: When you place an order or register an account, we collect your name, billing and shipping address, email address, phone number, payment details, and other identifying information you provide.

  • Non-Personal Information: We may collect non-identifiable information, such as browser type, IP address, time zone, and certain cookies that are installed on your device.

  • Order Information: To process your purchases, we collect details like payment method, shipping address, and items ordered.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Transactions: We use your personal information to fulfill orders, communicate with you about your order, and provide you with customer support.

  • To Improve Our Website and Services: We analyze usage data to better understand customer preferences and enhance our website experience.

 

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies help us understand how you use our website and allow us to personalize content and ads. You may manage your cookie preferences in your browser settings.

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4. Data Security

We use industry-standard security measures to protect your personal information. However, no method of data transmission or storage is 100% secure.

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Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Apple Pay

  • Offline Payments

Wholesale Inquiries

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Wholesale Offering: Your Open Closet – Gender Affirming Underwear


Empowering Confidence & Comfort for All Genders

Womyns'Ware is proud to introduce Your Open Closet, our exclusive line of gender-affirming underwear designed to meet the unique needs of every body. Thoughtfully crafted for individuals across the gender spectrum, this collection combines comfort, support, and style to help customers feel their best.

Product Features:

  • Inclusive Design: Created with input from the LGBTQ+ community, Your Open Closet offers a range of styles, including binders, packer-friendly briefs, tucking panties, and more.

  • High-Quality Materials: Soft, breathable fabrics that prioritize comfort and durability, ensuring that wearers feel good all day long.

  • Size-Inclusive: We offer an expansive size range, catering to diverse body types to ensure that everyone can find the perfect fit.

  • Stylish and Discreet: Your Open Closet marries functionality with modern aesthetics, offering products that look good while meeting the practical needs of the wearer.

  • Gender Affirmation: Designed to support and affirm the gender identity of individual

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Why Partner with Womyns'Ware

  • Proven Brand Integrity: Womyns'Ware has a 30-year history of serving the community with high-quality, inclusive products that celebrate sexual health and personal empowerment.

  • Community Commitment: Your Open Closet is rooted in our mission to support gender diversity and body positivity.

  • Exceptional Customer Support: We provide retailers with detailed product training and support materials to help staff offer compassionate, informed service to their customers.

  • Sustainable Practices: We prioritize eco-friendly materials and manufacturing processes, aligning with retailers who value sustainability. Your Open Closet garments are locally made in Vancouver, British Columbia.

Wholesale Pricing:

  • Competitive tiered pricing available for bulk orders.

  • Minimum order quantities apply, with flexible options for restocking to suit the needs of stores large and small.

How to Order:

If you’re interested in offering Your Open Closet to your customers, please reach out to our wholesale team at businessdevelopment@womynsware.com for more details on pricing, order minimums. We look forward to partnering with you to bring inclusive, gender-affirming products to your store.

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